Shipping Policy

Last Updated: July 2026

Mary Mood ships to customers worldwide and is committed to providing a reliable and transparent shopping experience.

1. Order Processing

After your payment has been confirmed, your order will be prepared, inspected, and packed for shipment.

Our average processing time is up to 5 business days.

Processing times may be longer during promotional periods, holidays, or high-demand seasons.

2. Delivery Time

After your order has been shipped, the estimated delivery time is:

15–25 business days

Delivery times may vary depending on:

• Destination country;

• Customs clearance procedures;

• Local holidays;

• Weather conditions;

• Carrier delays or other circumstances beyond our control.

All delivery times are estimates and cannot be guaranteed.

3. Order Tracking

Whenever available, a tracking number will be sent to the email address provided during checkout.

Tracking updates depend on the shipping carrier.

4. Incorrect Shipping Address

Customers are responsible for providing an accurate shipping address.

If an order is returned because of an incorrect or incomplete address, additional shipping charges may apply for reshipment.

5. Customs Duties and Import Taxes

International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country.

These charges are the customer's responsibility.

Mary Mood has no control over these fees.

6. Shipping Delays

Although we work with reliable shipping partners, delays may occur due to customs inspections, weather, or other unforeseen circumstances.

If this happens, we will continue monitoring your shipment and provide support whenever needed.

7. Contact

For shipping-related questions, please contact us at:

Email: support.marymood@gmail.com

Average response time: within 3 business days.