Refund policy
Return & Refund Policy
Last Updated: July 2026
At Mary Mood, customer satisfaction is our priority.
1. Returns
If you are not satisfied with your purchase, you may request a return within the period required by the applicable laws of your country.
Returned items must:
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Be unused;
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Be in their original packaging whenever possible;
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Include all original accessories and tags.
2. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us as soon as possible.
We may request:
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Photos of the product;
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Photos of the packaging;
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Your order number.
After reviewing your request, we may offer:
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A replacement;
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A full or partial refund;
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Store credit.
3. Refunds
Once approved, refunds will be issued using the original payment method whenever possible.
The processing time depends on your payment provider or financial institution.
4. Return Shipping Costs
If the return is due to our mistake, a defective product, or shipping damage, Mary Mood may cover the return shipping costs.
For all other returns, customers may be responsible for return shipping costs, subject to applicable consumer protection laws.
5. Non-Returnable Items
Returns cannot be accepted for products that:
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Have been used;
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Were damaged after delivery;
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Have been altered;
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Are not in resalable condition.
6. How to Request a Return
Please email us at:
Include:
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Your order number;
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The reason for the request;
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Photos, if applicable.
Our average response time is within 3 business days.